Shipping Policy

How long will my order take to ship?

We process orders 7 days a week so if your order is completely in stock and placed before 2pm Monday to Friday we aim to dispatch your order on the same day. Orders placed on a Saturday and Sunday will be dispatched on the Monday. If the Monday falls on a bank holiday it will be dispatched the next working day.

If a fully in-stock order is placed after 2pm it is more likely to leave the day after. 

Once your order ships you will receive a shipping confirmation email with a tracking number so you can follow your parcel from us to you.

What carriers do you use?

We use a Royal Mail to deliver parcels all over the UK, the table below gives you a rough estimate of the delivery time for each delivery method we use. Please note that these times are from the point of dispatch not the point of order. 

Shipping method Destinations Estimated delivery time*
Royal Mail Tracked 48 UK and UK out of area regions 2-3 working days
Royal Mail Tracked 24 UK and UK out of area regions 1-2 working days

* These are only estimated delivery times, many factors can change how long delivery takes, please contact our customer service team if your parcel has not arrived in a reasonable amount of time. 


Where don’t we ship?

We can only ship orders to the UK. Orders made outside of this location will be cancelled and refunded. 


How much will shipping cost?

The only way of obtaining a shipping price is to add all of the items you require to a cart, then fill out your delivery information. You will then be presented with the shipping options for your order which you can select from. 


Do we offer free shipping?

Yes we do. Currently we offer free standard shipping on orders over £20 to all UK destinations.


I have my shipped notification, but why isn’t the tracking working?

We typically have collections once a day late in the afternoon, if your order is packed after those collections, it will be ready to dispatch but remain in our warehouse until the next working day. Tracking links only start working once a courier collects the parcel from us, or when the first scan is made by the courier whilst in transit or at the point of delivery.


Where do I find my tracking number?

Your tracking number can be found in both your shipping confirmation email and in the "order history" section of your account, if your order has more than one shipment then there will be multiple lines with tracking information. 



Do you ship to the EU?

Currently we only ship to the UK.


I think my parcel is lost, what do I do?

If your parcel tracking states it has been delivered or if it has been in transit for too long then contact our customer service team and they will communicate with the carrier for you. Please note that couriers usually will not accept claims on parcels sent until 10 days have passed since dispatch and you may need to make a formal declaration of non-delivery. If your parcel has indeed been lost then our team will arrange either a refund or replacement to be sent to you.