FAQ

Please read the list of Frequently Asked Questions below, if there is something you need or want to know then please contact us via our email: support@gaminggibbon.co.uk

 

What payment methods do we accept?

We accept PayPal and Major Credit/Debit Cards.

 

What do the order statuses in my account mean?

Awaiting Payment/Payment Pending - Your order has been placed; however, our system is awaiting payment to be authorised by your payment provider. Once the payment has been approved and processed through our system, your order can be dispatched. Payments can take a few days to authorise. If you have an order with this status, and it has been longer than two business days, please contact our customer support team.

Dispatched - The order has been packed and shipped.

 

What happens if I order something and it becomes no longer available?

Sometimes products are removed from sale by suppliers without notice, in this instance, we can offer a refund.

 

What currencies do you accept?

We only accept payment in GBP. If you are outside the UK. Your bank or credit card provider may charge additional fees for paying us in GBP. Our prices are also only calculated in GBP, any other currency shown on our store is an indicator only.

Should we need to refund you, we will refund you the sterling amount due for your order or items. This will be based on the current exchange rates.

 

Can I add to my order once placed?

Once an order has been placed and paid for on our site unfortunately we are unable to add items to it.

 

How do I find my order details?

To locate your order details, go to your account, click on your name in the top right next to help centre and select order history.

 

Requesting the addition of a product range?

We already carry a broad range of gaming miniatures, board games, hobby and accessory products but we're always looking to add more!
If there's a specific range you'd like us to carry, please send an email to support@gaminggibbon.co.uk with your with the details and one of our team will look into adding the range to our store.

 

Do you sell gift vouchers?

Unfortunately we do not currently sell gift vouchers

 

How long does it take for items to be restocked?

We regularly restock items from all our suppliers, however not every manufacturer is the same in size. Typically, it can take between one to four weeks for items ordered from suppliers to be delivered to our warehouse, depending on the manufacturer and their location.

 

Do you do next day delivery?

Yes we do! For all current courier information please see the shipping policy at the bottom of our website.

 

Can I order over the phone via the Customer Service team?

We take all orders via our website, but if you have any questions or need any help please contact our customer support team.

 

How do I use my credit vouchers?

All credit vouchers can be used at the checkout by clicking the blue “use store credit” button.

 

How much do I need to spend to get free shipping?

We currently offer free shipping in the UK for all orders over £20, terms and conditions apply.

 

How do I cancel my order?

If you would like to cancel your order prior to dispatch, please contact our customer support team.

 

How do I change my address on my order before/after shipment?

If you need to change the address on your order at any stage, please contact our customer support team.

 

Do you offer any further discounts for orders over a certain price?

We run ad-hoc promotions throughout the year so please check our website for our current promotions.